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Load moreWhat Our Customers Are Saying
Had a great experience shopping with VIP! I called to check on my order, and George picked up right away super helpful and let me know it would ship that same day. I also sent an email and got a quick response. Crazy thing is, I got my order in just two business days with free shipping! Everything was smooth, and I’ll definitely be back to shop again.
Order came fast I didn’t have to wait long at all. Payment was easy and smooth. Everything was coo.
“International buyer. Exceptional customer service. Kept up to date with delivery. Would shop again.”
Easy purchase and return. The only thing I didn’t like was the store credit and not an actual refund.
They’ve had everything I’ve been looking for in fashion.
FAQS
If you have questions or need assistance, we’ve covered all the essentials to help make your shopping experience smooth and enjoyable.
Are your products authentic?
Yes — all our products are 100% authentic. We do not accept consignment and never purchase from third-party resellers or marketplaces. Our inventory comes directly from brands or authorized retail partners, and every item is verified before it ships. You can shop confidently knowing you're receiving genuine, brand-new merchandise.
How long does shipping and processing take?
Orders are usually processed the same or next business day. Once shipped, delivery takes about 2–5 business days within the U.S., depending on your location. You’ll receive a tracking number by email once your order leaves our warehouse, and you can also track your package through the Shop app.
What is your return or exchange policy?
We offer exchanges or store credit within 7 days of delivery. Items must be unworn, unwashed, and in their original condition with tags attached. We do not offer refunds unless there was an error on our end. Final sale items are not eligible for return or exchange.
